{"id":46243,"date":"2024-05-17T09:50:22","date_gmt":"2024-05-17T07:50:22","guid":{"rendered":"https:\/\/www.viafirma.com\/?post_type=ayuda&#038;p=46243"},"modified":"2024-05-17T09:55:43","modified_gmt":"2024-05-17T07:55:43","slug":"locked-user-certificate-centralization-tool","status":"publish","type":"ayuda","link":"https:\/\/www.viafirma.com\/en\/documentation\/locked-user-certificate-centralization-tool\/","title":{"rendered":"Locked user &#8211; Certificate centralization tool"},"content":{"rendered":"<p>The security policy of our certificate management tool is configured to control the number of attempts a user can use to login.<\/p>\n<p>Therefore, if you do not remember your password, the user can be blocked.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-46237 aligncenter\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/usuario_bloqueado_fortress.png\" alt=\"Usuario bloqueado - Herramienta de centralizaci\u00f3n de certificados\" width=\"642\" height=\"647\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/usuario_bloqueado_fortress.png 642w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/usuario_bloqueado_fortress-298x300.png 298w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/usuario_bloqueado_fortress-150x150.png 150w\" sizes=\"auto, (max-width: 642px) 100vw, 642px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2>How can I unlock my user?<\/h2>\n<p>Through the Locked User? link, the user can be unlocked by following the following steps:<\/p>\n<p>1 &#8211; We indicate the user to unlock<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-46239 size-medium\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/desbloquear_usuario-300x246.png\" alt=\"Usuario a desbloquear - Herramienta de centralizaci\u00f3n de certificados\" width=\"300\" height=\"246\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/desbloquear_usuario-300x246.png 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/desbloquear_usuario.png 585w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>2 &#8211; If the data is correct the tool will send an email to the account indicated.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-46241 size-medium\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/correo_desbloqueo-300x252.png\" alt=\"Correo para desbloquear usuario - Herramienta de centralizaci\u00f3n de certificados\" width=\"300\" height=\"252\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/correo_desbloqueo-300x252.png 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/correo_desbloqueo.png 661w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Once unlocked it will take you back to the login screen and you can try again to access the tool.<\/p>\n<h2>What can I do if I don\u2019t remember my password?<\/h2>\n<p>&nbsp;<\/p>\n<p>If you don\u2019t remember your password you can use the option Forgot your password? and follow the steps so the tool will guide you.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[240],"class_list":["post-46243","ayuda","type-ayuda","status-publish","hentry","category-centralized-certificate-management"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/ayuda\/46243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/types\/ayuda"}],"version-history":[{"count":0,"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/ayuda\/46243\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/media?parent=46243"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/categories?post=46243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}