{"id":61246,"date":"2024-12-04T14:50:32","date_gmt":"2024-12-04T13:50:32","guid":{"rendered":"https:\/\/www.viafirma.com\/?post_type=ayuda&#038;p=61246"},"modified":"2024-12-04T14:52:54","modified_gmt":"2024-12-04T13:52:54","slug":"camera-access-issue-with-chrome","status":"publish","type":"ayuda","link":"https:\/\/www.viafirma.com\/en\/documentation\/camera-access-issue-with-chrome\/","title":{"rendered":"Camera access issue with Chrome"},"content":{"rendered":"<p>In Google Chrome, for signature requests that require the use of the camera by the signer, it may happen that when activating the camera you will see the following message:<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-61244 aligncenter\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara.png\" alt=\"No se ha detectado una c\u00e1mara v\u00e1lida en el dispositivo\" width=\"448\" height=\"130\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara.png 448w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara-300x87.png 300w\" sizes=\"auto, (max-width: 448px) 100vw, 448px\" \/><\/p>\n<p>&nbsp;<\/p>\n<div>In most cases, this is a permission-related issue between the browser itself and the camera.<\/div>\n<div><\/div>\n<h3>Solution 1<\/h3>\n<div>Check that we have camera permissions enabled. This can be done by clicking on the padlock in the navigation bar and activating the Camera permission. Once modified, it is necessary to reload the page to see the changes reflected.<\/div>\n<div><\/div>\n<div><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-61242 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara2.png\" alt=\"Activando el permiso de C\u00e1mara\" width=\"638\" height=\"622\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara2.png 638w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara2-300x292.png 300w\" sizes=\"auto, (max-width: 638px) 100vw, 638px\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<div>\n<h3><span class=\"size sty__eviq60__cls\">Solution 2<\/span><\/h3>\n<div>If the camera permission is not listed, we go to &#8220;Site Settings&#8221;.<\/div>\n<\/div>\n<div><\/div>\n<div><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-61240 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara3.png\" alt=\"Configuraci\u00f3n de sitios\" width=\"638\" height=\"404\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara3.png 638w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara3-300x190.png 300w\" sizes=\"auto, (max-width: 638px) 100vw, 638px\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<div>Once in the settings, we select &#8220;Allow&#8221; for Camera permissions.<\/div>\n<div><\/div>\n<div><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-61238 size-large\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara4-1024x640.png\" alt=\"Permitir para los permisos de C\u00e1mara\" width=\"1024\" height=\"640\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara4-1024x640.png 1024w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara4-300x188.png 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara4-768x480.png 768w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara4-1536x960.png 1536w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara4-2048x1280.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<div>We close the configuration and reload the signature request. If everything went well, the camera should be able to activate and the user will be able to complete the request correctly.<\/div>\n<div><\/div>\n","protected":false},"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[238],"class_list":["post-61246","ayuda","type-ayuda","status-publish","hentry","category-solution-common-errors"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/ayuda\/61246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/types\/ayuda"}],"version-history":[{"count":0,"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/ayuda\/61246\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/media?parent=61246"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/categories?post=61246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}