{"id":33217,"date":"2019-07-12T11:37:12","date_gmt":"2019-07-12T09:37:12","guid":{"rendered":"https:\/\/www.viafirma.com\/faq\/viafirma-fortress-solution-to-browser-extension-not-activated\/"},"modified":"2024-05-09T12:46:08","modified_gmt":"2024-05-09T10:46:08","slug":"viafirma-fortress-solution-to-browser-extension-not-activated","status":"publish","type":"faq","link":"https:\/\/www.viafirma.com\/en\/faqs\/viafirma-fortress-solution-to-browser-extension-not-activated\/","title":{"rendered":"Viafirma Fortress: Solution to browser extension not activated"},"content":{"rendered":"<p>For the correct functioning of Viafirma Fortress Desktop from the browser, it is necessary to have the extension enabled. Otherwise, the following error message is shown:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-30356 size-full aligncenter\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/error.png.webp\" alt=\"\" width=\"547\" height=\"424\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/error.png.webp 547w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/error.png-300x233.webp 300w\" sizes=\"auto, (max-width: 547px) 100vw, 547px\" \/><\/p>\n<p>To enable the extension, it is necessary to follow the following steps depending on the web browser you use:<\/p>\n<p>&nbsp;<\/p>\n<p>Google Chrome<br \/>\nFirst of all, access the list of extensions installed in Google Chrome by clicking on the following link: chrome:\/\/extensions<\/p>\n<p>You can also access by clicking on the following menu option:<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome1.png.webp\" \/><\/p>\n<p>Locate the Viafirma Fortress Desktop extension and click the button to enable it:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30360 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome2.png.webp\" alt=\"\" width=\"513\" height=\"210\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome2.png.webp 513w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome2.png-300x123.webp 300w\" sizes=\"auto, (max-width: 513px) 100vw, 513px\" \/><\/p>\n<p>If the extension does not appear, you can install it from the following link:<\/p>\n<p>For versions equal or higher than 1.5.0:<br \/>\nhttps:\/\/chrome.google.com\/webstore\/detail\/viafirma-fortress-desktop\/jpihmhljfgnekdklckinhocfjkfignia<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30362 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome3-1024x135.png.webp\" alt=\"\" width=\"1024\" height=\"135\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome3-1024x135.png.webp 1024w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome3-1024x135.png-300x40.webp 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome3-1024x135.png-768x101.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Firefox<br \/>\nClick on the extension download link. Firefox will display the following message:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30364 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-33.png\" alt=\"\" width=\"395\" height=\"188\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-33.png 395w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-33-300x143.png 300w\" sizes=\"auto, (max-width: 395px) 100vw, 395px\" \/>Click on the &#8220;Continue with the installation&#8221; button. The following message will be displayed:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30366 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-34.png\" alt=\"\" width=\"405\" height=\"216\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-34.png 405w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-34-300x160.png 300w\" sizes=\"auto, (max-width: 405px) 100vw, 405px\" \/><\/p>\n<p>Click the &#8220;Add&#8221; button and it will display a message to allow the extension to run in private windows. If you want to use Fortress Desktop from private windows check the checkbox and press the &#8220;OK&#8221; button.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30368 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-35.png\" alt=\"\" width=\"412\" height=\"183\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-35.png 412w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-35-300x133.png 300w\" sizes=\"auto, (max-width: 412px) 100vw, 412px\" \/><\/p>\n<p>Microsoft Edge<br \/>\nIn the Microsoft Edge case, we support the new version of the browser based on Chromium (same engine as Google Chrome).<br \/>\nThis version of the browser is characterized by having the icon with blue and green tones:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-30370\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/logo_edge-300x200-1-150x150.webp\" alt=\"\" width=\"100\" height=\"67\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>If the extension page is accessed from Microsoft Edge, a top bar will appear with a button to allow Google Chrome extensions to be used in this browser:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-30372\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/captura-microsoft-edge-1-1024x549.png.webp\" alt=\"\" width=\"1020\" height=\"547\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/captura-microsoft-edge-1-1024x549.png.webp 1024w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/captura-microsoft-edge-1-1024x549.png-300x161.webp 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/captura-microsoft-edge-1-1024x549.png-768x412.webp 768w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/><\/p>\n<div class=\"wp-block-group vf-version is-layout-flow wp-block-group-is-layout-flow\">\n<p>Once the button is clicked, we will be able to use the Google Chrome extension in Microsoft Edge.<\/p>\n<p>&nbsp;<\/p>\n<p>Internet Explorer<br \/>\nAfter installing Fortress Desktop, when you open Internet Explorer you should see the following prompt to activate the add-on:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30374 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie1.png\" alt=\"\" width=\"978\" height=\"61\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie1.png 978w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie1-300x19.png 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie1-768x48.png 768w\" sizes=\"auto, (max-width: 978px) 100vw, 978px\" \/><\/p>\n<p>If it is not displayed, we can access the list of installed plug-ins from the menu option:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30376 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie2.png\" alt=\"\" width=\"534\" height=\"422\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie2.png 534w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie2-300x237.png 300w\" sizes=\"auto, (max-width: 534px) 100vw, 534px\" \/><\/p>\n<p>Select the complement &#8220;Viafirma Fortress Desktop&#8221; and click on the Enable button:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30378 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie3.png\" alt=\"\" width=\"971\" height=\"563\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie3.png 971w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie3-300x174.png 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie3-768x445.png 768w\" sizes=\"auto, (max-width: 971px) 100vw, 971px\" \/><\/p>\n<\/div>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[149],"class_list":["post-33217","faq","type-faq","status-publish","hentry","category-viafirma-fortress"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/faq\/33217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/types\/faq"}],"version-history":[{"count":0,"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/faq\/33217\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/media?parent=33217"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.viafirma.com\/en\/wp-json\/wp\/v2\/categories?post=33217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}