{"id":69754,"date":"2019-01-21T14:12:21","date_gmt":"2019-01-21T13:12:21","guid":{"rendered":"https:\/\/www.viafirma.com\/faqs\/centralized-certificate-does-not-work-in-fortress\/"},"modified":"2019-01-21T14:12:21","modified_gmt":"2019-01-21T13:12:21","slug":"centralized-certificate-does-not-work-in-fortress","status":"publish","type":"faq","link":"https:\/\/www.viafirma.com\/en\/faqs\/centralized-certificate-does-not-work-in-fortress\/","title":{"rendered":"Centralized certificate does not work in Fortress"},"content":{"rendered":"<section class=\"container pt-2\">\n<div class=\"wp-block-image\">If when you enter in any web with Viafirma Fortress Desktop, for example the DGT web, the centralized certificate doesn&#8217;t work, in order to detect the problem you must make the following checks:<\/div>\n<ul>\n<li class=\"wp-block-image\">Uninstall the application &#8216;Viafirma Fortress Desktop&#8217; and install the last corresponding version that you will find in the <a href=\"\/es\/?page_id=29264\">Viafirma Fortress<\/a> page in the following section:<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30679\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Descarga-fortress-1024x309.png.webp\" alt=\"\" width=\"700\" height=\"211\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Descarga-fortress-1024x309.png.webp 1024w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Descarga-fortress-1024x309.png-300x91.webp 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Descarga-fortress-1024x309.png-768x232.webp 768w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<ul>\n<li>Check that the Viafirma Fortress icon appears in the notification area of the task bar.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30681 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Barra-de-tareas.png.webp\" alt=\"\" width=\"464\" height=\"262\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Barra-de-tareas.png.webp 464w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Barra-de-tareas.png-300x169.webp 300w\" sizes=\"auto, (max-width: 464px) 100vw, 464px\" \/><\/p>\n<ul>\n<li>Double-click or right-click to open.<\/li>\n<li>Enter your username and password to access.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-30684 size-full aligncenter\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Pagina-inicio.png.webp\" alt=\"\" width=\"569\" height=\"517\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Pagina-inicio.png.webp 569w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Pagina-inicio.png-300x273.webp 300w\" sizes=\"auto, (max-width: 569px) 100vw, 569px\" \/><\/p>\n<ul>\n<li>Now, introduce the PIN<\/li>\n<\/ul>\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-30686\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/PIN-2.png-300x242.webp\" alt=\"\" width=\"300\" height=\"242\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/PIN-2.png-300x242.webp 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/PIN-2.png.webp 567w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n<p>&nbsp;<\/p>\n<ul>\n<li>Check that your certificate(s) is\/are displayed and click on activate.<\/li>\n<\/ul>\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30688 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/activar-certificado_nd.png.webp\" alt=\"\" width=\"685\" height=\"410\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/activar-certificado_nd.png.webp 685w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/activar-certificado_nd.png-300x180.webp 300w\" sizes=\"auto, (max-width: 685px) 100vw, 685px\" \/><\/figure>\n<p>On the other hand, it is necessary to confirm that the following steps are correctly performed to authenticate on the DGT website:<\/p>\n<ul>\n<li>If you have installed any antivirus temporarily disable it to perform the test.<\/li>\n<li>From Internet Explorer or Google Chrome (Firefox is not supported) go to <a href=\"https:\/\/sede.dgt.gob.es\/es\/permisos-de-conducir\/permiso-por-puntos\/consulta-de-puntos\/\" target=\"_blank\" rel=\"noopener\">Sede electr\u00f3nica DGT-Consult your points<\/a>.<\/li>\n<li>Click on \u201cConsult your points with certificate\u201d.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30690\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/DGT-768x569.png.webp\" alt=\"\" width=\"553\" height=\"410\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/DGT-768x569.png.webp 768w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/DGT-768x569.png-300x222.webp 300w\" sizes=\"auto, (max-width: 553px) 100vw, 553px\" \/><\/p>\n<ul>\n<li>In the list of certificates the previously activated certificate is displayed.<br \/>\nWhen you select it, a Fortress Desktop window appears asking for the pin (it may ask you twice).<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30692 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Credenciales-requeridas.png.webp\" alt=\"\" width=\"456\" height=\"282\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Credenciales-requeridas.png.webp 456w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Credenciales-requeridas.png-300x186.webp 300w\" sizes=\"auto, (max-width: 456px) 100vw, 456px\" \/><\/p>\n<p>The points you currently have should be displayed.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30694 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/15-puntos-1-768x147.png.webp\" alt=\"\" width=\"768\" height=\"147\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/15-puntos-1-768x147.png.webp 768w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/15-puntos-1-768x147.png-300x57.webp 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/p>\n<p>If any error occurs please contact us indicating:<\/p>\n<ul>\n<li>Browser version<\/li>\n<li>Step in which the error occurs<\/li>\n<li>Screenshot of the error<\/li>\n<li>Version of the antivirus in case you have one installed<\/li>\n<\/ul>\n<\/section>\n<footer class=\"mt-2\">\n<div class=\"flex sb container\">\n<div class=\"block\"><\/div>\n<\/div>\n<\/footer>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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