{"id":46236,"date":"2024-05-17T09:50:22","date_gmt":"2024-05-17T07:50:22","guid":{"rendered":"https:\/\/www.viafirma.com\/?post_type=ayuda&#038;p=46236"},"modified":"2024-11-20T09:15:09","modified_gmt":"2024-11-20T08:15:09","slug":"usuario-bloqueado-herramienta-de-centralizacion-de-certificados","status":"publish","type":"ayuda","link":"https:\/\/www.viafirma.com\/es\/documentacion\/usuario-bloqueado-herramienta-de-centralizacion-de-certificados\/","title":{"rendered":"Usuario bloqueado \u2013 Herramienta de centralizaci\u00f3n de certificados"},"content":{"rendered":"<p>La pol\u00edtica de seguridad de nuestra herramienta de gesti\u00f3n de certificado est\u00e1 configurada para controlar el n\u00famero de intentos que un usuario puede emplear para realizar el login.<\/p>\n<p>Por tanto, si no recuerdas tu contrase\u00f1a se puede producir el bloqueo del usuario.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-46237 aligncenter\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/usuario_bloqueado_fortress.png\" alt=\"Usuario bloqueado - Herramienta de centralizaci\u00f3n de certificados\" width=\"642\" height=\"647\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/usuario_bloqueado_fortress.png 642w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/usuario_bloqueado_fortress-298x300.png 298w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/usuario_bloqueado_fortress-150x150.png 150w\" sizes=\"auto, (max-width: 642px) 100vw, 642px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2>\u00bfC\u00f3mo puedo desbloquear mi usuario?<\/h2>\n<p>A trav\u00e9s del enlace <strong>\u00bfUsuario bloqueado?<\/strong>, el usuario podr\u00e1 desbloquearse siguiendo los siguientes pasos:<\/p>\n<p>1 &#8211; Indicamos el usuario a desbloquear<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-46239 size-medium\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/desbloquear_usuario-300x246.png\" alt=\"Usuario a desbloquear - Herramienta de centralizaci\u00f3n de certificados\" width=\"300\" height=\"246\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/desbloquear_usuario-300x246.png 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/desbloquear_usuario.png 585w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>2 &#8211; Si los datos son correctos la herramienta enviar\u00e1 un email a la cuenta indicada.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-46241 size-medium\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/correo_desbloqueo-300x252.png\" alt=\"Correo para desbloquear usuario - Herramienta de centralizaci\u00f3n de certificados\" width=\"300\" height=\"252\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/correo_desbloqueo-300x252.png 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/05\/correo_desbloqueo.png 661w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Una vez desbloqueado te volver\u00e1 a llevar a la pantalla de login y podr\u00e1s volver a intentar acceder a la herramienta.<\/p>\n<h2>\u00bfQu\u00e9 puedo hacer si no recuerdo mi contrase\u00f1a?<\/h2>\n<p>&nbsp;<\/p>\n<p>Si no recuerdas tu contrase\u00f1a puedes usar la opci\u00f3n &#8216;<strong>\u00bfOlvidaste tu contrase\u00f1a?&#8217;, <\/strong>y seguir los pasos por lo que te guiar\u00e1 la herramienta.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[239],"class_list":["post-46236","ayuda","type-ayuda","status-publish","hentry","category-gestion-certificados-centralizados"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/ayuda\/46236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/types\/ayuda"}],"version-history":[{"count":0,"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/ayuda\/46236\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/media?parent=46236"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/categories?post=46236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}