{"id":57664,"date":"2024-10-04T14:56:27","date_gmt":"2024-10-04T12:56:27","guid":{"rendered":"https:\/\/www.viafirma.com\/?post_type=ayuda&#038;p=57664"},"modified":"2024-10-04T14:56:27","modified_gmt":"2024-10-04T12:56:27","slug":"bloqueo-del-factor-de-autenticacion","status":"publish","type":"ayuda","link":"https:\/\/www.viafirma.com\/es\/documentacion\/bloqueo-del-factor-de-autenticacion\/","title":{"rendered":"Bloqueo del factor de autenticaci\u00f3n"},"content":{"rendered":"<p>Una vez registrado el usuario en nuestra herramienta de <a href=\"https:\/\/www.viafirma.com\/es\/gestor-de-certificados-digitales\/\">gesti\u00f3n de certificados<\/a> y activados los factores de autenticaci\u00f3n que la herramienta solicitar\u00e1 previo al acceso a los certificados.<\/p>\n<p>Puede ocurrir en ocasiones que tras varios intentos err\u00f3neos la herramienta bloquee un factor determinado mostr\u00e1ndonos el siguiente mensaje:<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-57665 aligncenter\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/10\/bloqueo_factor_autenticacion.png\" alt=\"Bloqueo factor de autenticaci\u00f3n\" width=\"496\" height=\"525\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/10\/bloqueo_factor_autenticacion.png 496w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/10\/bloqueo_factor_autenticacion-283x300.png 283w\" sizes=\"auto, (max-width: 496px) 100vw, 496px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Para desbloquear este factor deber\u00e1 acceder al panel de gesti\u00f3n web e ir a la secci\u00f3n \u00abFactores de autenticaci\u00f3n\u00bb donde se muestra un listado con todos los configurados en la herramienta.<\/p>\n<p>Para cada factor de autenticaci\u00f3n se mostrar\u00e1 su nombre, el estado del usuario (<em>Enrolado<\/em>\u00a0o\u00a0<em>No enrolado<\/em>) y la fecha en que se enrol\u00f3. Para desbloquearlo simplemente debemos usar la opci\u00f3n de desbloqueo que aparecer\u00e1 en el submen\u00fa como se muestra en la siguiente imagen:<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-57667 aligncenter\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/10\/desbloquear_factor.png\" alt=\"Desbloquear factor de autenticaci\u00f3n\" width=\"715\" height=\"347\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/10\/desbloquear_factor.png 715w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/10\/desbloquear_factor-300x146.png 300w\" sizes=\"auto, (max-width: 715px) 100vw, 715px\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"categories":[239],"class_list":["post-57664","ayuda","type-ayuda","status-publish","hentry","category-gestion-certificados-centralizados"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/ayuda\/57664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/types\/ayuda"}],"wp:attachment":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/media?parent=57664"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/categories?post=57664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}