{"id":61237,"date":"2024-12-04T14:50:32","date_gmt":"2024-12-04T13:50:32","guid":{"rendered":"https:\/\/www.viafirma.com\/?post_type=ayuda&#038;p=61237"},"modified":"2024-12-04T14:50:47","modified_gmt":"2024-12-04T13:50:47","slug":"problema-de-acceso-a-la-camara-con-chrome","status":"publish","type":"ayuda","link":"https:\/\/www.viafirma.com\/es\/documentacion\/problema-de-acceso-a-la-camara-con-chrome\/","title":{"rendered":"Problema de acceso a la c\u00e1mara con Chrome"},"content":{"rendered":"<p>En Google Chrome, para solicitudes de firma que requieren el uso de la c\u00e1mara por parte del firmante, puede ocurrir que, a la hora de activar la c\u00e1mara aparezca el siguiente mensaje:<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-61244 aligncenter\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara.png\" alt=\"No se ha detectado una c\u00e1mara v\u00e1lida en el dispositivo\" width=\"448\" height=\"130\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara.png 448w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara-300x87.png 300w\" sizes=\"auto, (max-width: 448px) 100vw, 448px\" \/><\/p>\n<p>&nbsp;<\/p>\n<div>En la mayor\u00eda de ocasiones, este es un problema relacionado con los permisos entre el propio navegador y la c\u00e1mara.<\/div>\n<div><\/div>\n<h3><u><b><span class=\"size sty__0s8xcu__cls\">Soluci\u00f3n 1<\/span><\/b><\/u><\/h3>\n<div><span class=\"size sty__npri38__cls\">Comprobar que tenemos los permisos de c\u00e1mara habilitados. Esto se puede hacer pulsando en el candado de la barra de navegaci\u00f3n y activando el permiso de C\u00e1mara. Una vez modificado, hace falta recargar la p\u00e1gina para ver los cambios reflejados.<\/span><\/div>\n<div><\/div>\n<div><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-61242 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara2.png\" alt=\"Activando el permiso de C\u00e1mara\" width=\"638\" height=\"622\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara2.png 638w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara2-300x292.png 300w\" sizes=\"auto, (max-width: 638px) 100vw, 638px\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<div>\n<h3><b><u><span class=\"size sty__jkcwil__cls\">Soluci\u00f3n 2<\/span><\/u><\/b><span class=\"size sty__eviq60__cls\"><br \/>\n<\/span><\/h3>\n<div>Si el permiso de la c\u00e1mara no aparece en el listado, accedemos a \u00abConfiguraci\u00f3n de sitios\u00bb.<\/div>\n<\/div>\n<div><\/div>\n<div><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-61240 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara3.png\" alt=\"Configuraci\u00f3n de sitios\" width=\"638\" height=\"404\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara3.png 638w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara3-300x190.png 300w\" sizes=\"auto, (max-width: 638px) 100vw, 638px\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<div>Una vez en los ajustes, seleccionamos \u00abPermitir\u00bb para los permisos de C\u00e1mara.<\/div>\n<div><\/div>\n<div><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-61238 size-large\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara4-1024x640.png\" alt=\"Permitir para los permisos de C\u00e1mara\" width=\"1024\" height=\"640\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara4-1024x640.png 1024w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara4-300x188.png 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara4-768x480.png 768w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara4-1536x960.png 1536w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2024\/12\/chrome_camara4-2048x1280.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<div>Cerramos la configuraci\u00f3n y recargamos la solicitud de firma. Si todo ha ido bien, la c\u00e1mara deber\u00eda poder activarse y el usuario podr\u00e1 finalizar la solicitud correctamente.<\/div>\n<div><\/div>\n","protected":false},"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[231],"class_list":["post-61237","ayuda","type-ayuda","status-publish","hentry","category-solucion-errores-comunes"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/ayuda\/61237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/ayuda"}],"about":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/types\/ayuda"}],"version-history":[{"count":0,"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/ayuda\/61237\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/media?parent=61237"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/categories?post=61237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}