{"id":30355,"date":"2019-07-12T11:37:12","date_gmt":"2019-07-12T09:37:12","guid":{"rendered":"https:\/\/www.viafirma.com\/?post_type=faq&#038;p=30355"},"modified":"2024-11-06T08:29:11","modified_gmt":"2024-11-06T07:29:11","slug":"al-firmar-con-viafirma-fortress-me-devuelve-el-siguiente-error-extension-del-explorador-no-activada-que-puedo-hacer","status":"publish","type":"faq","link":"https:\/\/www.viafirma.com\/es\/faqs\/al-firmar-con-viafirma-fortress-me-devuelve-el-siguiente-error-extension-del-explorador-no-activada-que-puedo-hacer\/","title":{"rendered":"Viafirma Fortress: Soluci\u00f3n a extensi\u00f3n del explorador no activada"},"content":{"rendered":"<p>Para el correcto\u00a0funcionamiento\u00a0de\u00a0Viafirma\u00a0Fortress\u00a0Desktop\u00a0desde el navegador, <strong>es necesario tener habilitada la extensi\u00f3n<\/strong>. En caso contrario, se muestra el siguiente mensaje de error:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-30356 size-full aligncenter\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/error.png.webp\" alt=\"\" width=\"547\" height=\"424\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/error.png.webp 547w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/error.png-300x233.webp 300w\" sizes=\"auto, (max-width: 547px) 100vw, 547px\" \/><\/p>\n<p>Para habilitar la extensi\u00f3n, es necesario seguir los siguientes pasos dependiendo del navegador web que utilicemos:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li class=\"wp-block-heading\">\n<h2>Google\u00a0Chrome<\/h2>\n<\/li>\n<\/ul>\n<p class=\"has-text-align-left\">En primer lugar, accede al listado de extensiones instaladas en Google\u00a0Chrome\u00a0pulsando sobre el siguiente enlace: <a target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chrome:\/\/extensions (abre en una nueva pesta\u00f1a)\">chrome:\/\/extensions<\/a><\/p>\n<p>Tambi\u00e9n puedes acceder pulsando sobre la siguiente opci\u00f3n del men\u00fa:<\/p>\n<div class=\"wp-block-group vf-version is-layout-flow wp-block-group-is-layout-flow\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30358 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome1.png.webp\" alt=\"\" width=\"930\" height=\"621\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome1.png.webp 930w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome1.png-300x200.webp 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome1.png-768x513.webp 768w\" sizes=\"auto, (max-width: 930px) 100vw, 930px\" \/><\/div>\n<div><\/div>\n<div>\n<p>Localiza la extensi\u00f3n de\u00a0Viafirma\u00a0Fortress\u00a0Desktop\u00a0y pulsa el bot\u00f3n para habilitarla:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30360 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome2.png.webp\" alt=\"\" width=\"513\" height=\"210\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome2.png.webp 513w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome2.png-300x123.webp 300w\" sizes=\"auto, (max-width: 513px) 100vw, 513px\" \/><\/p>\n<p>Si no aparece la extensi\u00f3n, puedes instalarla desde el siguiente enlace:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>\u00a0Para versiones iguales o superiores a la 1.5.0:<br \/>\n<a href=\"https:\/\/chrome.google.com\/webstore\/detail\/viafirma-fortress-desktop\/jpihmhljfgnekdklckinhocfjkfignia?hl=es\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/chrome.google.com\/webstore\/detail\/viafirma-fortress-desktop\/jpihmhljfgnekdklckinhocfjkfignia<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30362 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome3-1024x135.png.webp\" alt=\"\" width=\"1024\" height=\"135\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome3-1024x135.png.webp 1024w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome3-1024x135.png-300x40.webp 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/chrome3-1024x135.png-768x101.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li class=\"wp-block-heading\">\n<h2>Firefox<\/h2>\n<\/li>\n<\/ul>\n<p class=\"has-text-align-left\">Pulsamos sobre el enlace de descarga de la <a href=\"https:\/\/descargas.viafirma.com\/fortress\/desktop\/v2\/viafirma_fortress_desktop-fx.xpi\" target=\"_blank\" rel=\"noopener\">extensi\u00f3n<\/a>. Firefox mostrar\u00e1 el siguiente mensaje:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30364 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-33.png\" alt=\"\" width=\"395\" height=\"188\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-33.png 395w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-33-300x143.png 300w\" sizes=\"auto, (max-width: 395px) 100vw, 395px\" \/><\/p>\n<\/div>\n<p class=\"has-text-align-left\">Pulsamos sobre el bot\u00f3n \u00abSeguir con la instalaci\u00f3n\u00bb. A continuaci\u00f3n mostrar\u00e1 el siguiente mensaje:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30366 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-34.png\" alt=\"\" width=\"405\" height=\"216\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-34.png 405w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-34-300x160.png 300w\" sizes=\"auto, (max-width: 405px) 100vw, 405px\" \/><\/p>\n<p class=\"has-text-align-left\">Pulsamos el bot\u00f3n \u00abA\u00f1adir\u00bb y mostrar\u00e1 un mensaje para permitir que la extensi\u00f3n se ejecute en ventanas privadas. Si desea usar Fortress Desktop desde ventanas privadas marcamos la casilla y, por \u00faltimo, pulsamos el bot\u00f3n \u00abAceptar\u00bb<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30368 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-35.png\" alt=\"\" width=\"412\" height=\"183\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-35.png 412w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/image-35-300x133.png 300w\" sizes=\"auto, (max-width: 412px) 100vw, 412px\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li class=\"wp-block-heading\">\n<h2>Microsoft Edge<\/h2>\n<\/li>\n<\/ul>\n<p>En el caso Microsoft Edge, soportamos la nueva versi\u00f3n del navegador basado en Chromium (mismo motor que Google Chrome).<br \/>\nEsta versi\u00f3n del navegador se caracteriza por tener el icono con tonos azules y verdes:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-30370\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/logo_edge-300x200-1-150x150.webp\" alt=\"\" width=\"100\" height=\"67\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Si se\u00a0<a class=\"rank-math-link\" href=\"https:\/\/chrome.google.com\/webstore\/detail\/viafirma-fortress-desktop\/jpihmhljfgnekdklckinhocfjkfignia?hl=es\" target=\"_blank\" rel=\"noreferrer noopener\">accede a la p\u00e1gina de la extensi\u00f3n<\/a>\u00a0desde Microsoft Edge, aparecer\u00e1 una barra superior con un bot\u00f3n para permitir que extensiones de Google Chrome se utilicen en este navegador:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-30372\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/captura-microsoft-edge-1-1024x549.png.webp\" alt=\"\" width=\"1020\" height=\"547\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/captura-microsoft-edge-1-1024x549.png.webp 1024w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/captura-microsoft-edge-1-1024x549.png-300x161.webp 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/captura-microsoft-edge-1-1024x549.png-768x412.webp 768w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/><\/p>\n<div class=\"wp-block-group vf-version is-layout-flow wp-block-group-is-layout-flow\">\n<p>Una vez pulsado el bot\u00f3n, ya podremos usar la extensi\u00f3n de Google Chrome en Microsoft Edge.<\/p>\n<\/div>\n<div>\n<p>&nbsp;<\/p>\n<ul>\n<li class=\"wp-block-heading\">\n<h2>Internet\u00a0Explorer<\/h2>\n<\/li>\n<\/ul>\n<p>Tras la instalaci\u00f3n de\u00a0Fortress\u00a0Desktop, al abrir Internet\u00a0Explorer\u00a0debe mostrar el siguiente aviso para activar el complemento:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30374 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie1.png\" alt=\"\" width=\"978\" height=\"61\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie1.png 978w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie1-300x19.png 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie1-768x48.png 768w\" sizes=\"auto, (max-width: 978px) 100vw, 978px\" \/><\/p>\n<p>Si no se muestra, podemos acceder al listado de\u00a0complementos\u00a0instalados desde la opci\u00f3n de men\u00fa:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30376 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie2.png\" alt=\"\" width=\"534\" height=\"422\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie2.png 534w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie2-300x237.png 300w\" sizes=\"auto, (max-width: 534px) 100vw, 534px\" \/><\/p>\n<p>Selecciona el complemento \u00abViafirma\u00a0Fortress\u00a0Desktop\u00bb y pulse el bot\u00f3n Habilitar:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30378 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie3.png\" alt=\"\" width=\"971\" height=\"563\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie3.png 971w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie3-300x174.png 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/ie3-768x445.png 768w\" sizes=\"auto, (max-width: 971px) 100vw, 971px\" \/><\/p>\n<\/div>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[74],"class_list":["post-30355","faq","type-faq","status-publish","hentry","category-fortress"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/faq\/30355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/types\/faq"}],"version-history":[{"count":0,"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/faq\/30355\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/media?parent=30355"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.viafirma.com\/es\/wp-json\/wp\/v2\/categories?post=30355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}