{"id":30678,"date":"2019-01-21T14:12:21","date_gmt":"2019-01-21T13:12:21","guid":{"rendered":"https:\/\/www.viafirma.com\/?post_type=faq&#038;p=30678"},"modified":"2024-11-08T10:39:11","modified_gmt":"2024-11-08T09:39:11","slug":"no-me-funciona-el-certificado-centralizado-en-fortress","status":"publish","type":"faq","link":"https:\/\/www.viafirma.com\/es\/faqs\/no-me-funciona-el-certificado-centralizado-en-fortress\/","title":{"rendered":"No me funciona el certificado centralizado en Fortress"},"content":{"rendered":"<section class=\"container pt-2\">Si cuando entras en alguna web con Viafirma Fortress Desktop, por ejemplo la web de la DGT, el certificado centralizado no funciona, para poder detectar el problema debes hacer las siguientes comprobaciones:<\/p>\n<ul>\n<li>Desinstala la aplicaci\u00f3n \u2018Viafirma Fortress Desktop\u2019 e instala la \u00faltima versi\u00f3n correspondiente que encontraras en la p\u00e1gina de <a href=\"https:\/\/www.viafirma.com\/es\/gestor-de-certificados-digitales\/\" aria-label=\"Viafirma Fortress (abre en una nueva pesta\u00f1a)\">Viafirma Fortress<\/a> en la siguiente secci\u00f3n:<\/li>\n<\/ul>\n<div class=\"wp-block-image\"><\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30679\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Descarga-fortress-1024x309.png.webp\" alt=\"\" width=\"700\" height=\"211\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Descarga-fortress-1024x309.png.webp 1024w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Descarga-fortress-1024x309.png-300x91.webp 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Descarga-fortress-1024x309.png-768x232.webp 768w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<ul>\n<li>Comprueba que aparece el icono de Viafirma Fortress en el \u00e1rea de notificaci\u00f3n de la barra de tareas.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30681 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Barra-de-tareas.png.webp\" alt=\"\" width=\"464\" height=\"262\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Barra-de-tareas.png.webp 464w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Barra-de-tareas.png-300x169.webp 300w\" sizes=\"auto, (max-width: 464px) 100vw, 464px\" \/><\/p>\n<ul>\n<li>Haz doble clic o bot\u00f3n derecho opci\u00f3n abrir.<\/li>\n<li>Introduce tu usuario y contrase\u00f1a para acceder.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-30684 size-full aligncenter\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Pagina-inicio.png.webp\" alt=\"\" width=\"569\" height=\"517\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Pagina-inicio.png.webp 569w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Pagina-inicio.png-300x273.webp 300w\" sizes=\"auto, (max-width: 569px) 100vw, 569px\" \/><\/p>\n<ul>\n<li>A continuaci\u00f3n introducimos el PIN.<\/li>\n<\/ul>\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-30686\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/PIN-2.png-300x242.webp\" alt=\"\" width=\"300\" height=\"242\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/PIN-2.png-300x242.webp 300w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/PIN-2.png.webp 567w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n<p>&nbsp;<\/p>\n<ul>\n<li>Comprueba que aparece tu certificado o certificados y pulsa en activar.<\/li>\n<\/ul>\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30688 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/activar-certificado_nd.png.webp\" alt=\"\" width=\"685\" height=\"410\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/activar-certificado_nd.png.webp 685w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/activar-certificado_nd.png-300x180.webp 300w\" sizes=\"auto, (max-width: 685px) 100vw, 685px\" \/><\/figure>\n<p>&nbsp;<\/p>\n<figure class=\"aligncenter\">Por otro lado, es necesario confirmar que se realizan correctamente los siguientes pasos para autenticar en la p\u00e1gina de la DGT:<\/figure>\n<ul>\n<li>Si tienes instalado alg\u00fan antivirus desact\u00edvalo temporalmente para realizar la prueba.<\/li>\n<li>Desde Internet Explorer o Google Chrome (Firefox no est\u00e1 soportado) accede a <a href=\"https:\/\/sede.dgt.gob.es\/es\/tramites-y-multas\/permiso-por-puntos\/consulta-de-puntos\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (abre en una nueva pesta\u00f1a)\">Sede electr\u00f3nica DGT-Consulta tus puntos<\/a>.<\/li>\n<li>Pulsa sobre \u00abConsulta de Puntos Con Certificado\u00bb<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30690\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/DGT-768x569.png.webp\" alt=\"\" width=\"553\" height=\"410\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/DGT-768x569.png.webp 768w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/DGT-768x569.png-300x222.webp 300w\" sizes=\"auto, (max-width: 553px) 100vw, 553px\" \/><\/p>\n<ul>\n<li>En el listado de certificados se muestra el certificado activado anteriormente.<\/li>\n<li>Al seleccionarlo se muestra una ventana de Fortress Desktop solicitando el pin (es posible que te lo pida dos veces)<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30692 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Credenciales-requeridas.png.webp\" alt=\"\" width=\"456\" height=\"282\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Credenciales-requeridas.png.webp 456w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/Credenciales-requeridas.png-300x186.webp 300w\" sizes=\"auto, (max-width: 456px) 100vw, 456px\" \/><\/p>\n<p>Se deber\u00eda mostrar los puntos que tienes actualmente.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-30694 size-full\" src=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/15-puntos-1-768x147.png.webp\" alt=\"\" width=\"768\" height=\"147\" srcset=\"https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/15-puntos-1-768x147.png.webp 768w, https:\/\/www.viafirma.com\/wp-content\/uploads\/2023\/11\/15-puntos-1-768x147.png-300x57.webp 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/p>\n<p>Si se produce alg\u00fan error por favor ponte en contando con nosotros indicando:<\/p>\n<ul>\n<li>Versi\u00f3n del explorador<\/li>\n<li>Paso en el que se produce el error<\/li>\n<li>Captura del error<\/li>\n<li>Versi\u00f3n del antivirus en caso de que tengas uno instalado<\/li>\n<\/ul>\n<\/section>\n<p>&nbsp;<\/p>\n<footer class=\"mt-2\">\n<div class=\"flex sb container\">\n<div 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