Handling large volumes of information continues to be a major problem faced by a large number of companies. Paper dependency and lack of traceability remain one of the critical points that directly affect the performance, productivity and quality of services offered by companies specializing in digital transformation. Argontech was one of the companies in this situation.
Founded in Argentina in 1995, Argontech is a company specialized in providing document process consulting services to its clients and partners. It has focused its proposal on information management, incorporating cutting-edge technological innovation, automation, data and process analytics, with the aim of helping them to optimize document flows and promote collaborative work.
The challenge: from paper to automated flow
As a company specialized in digital transformation solutions, it has a varied structure of tools that stands out for the quality and customization it dedicates to each of its clients and partners. From process mining solutions to process automation, it guarantees to meet the needs of each project.
However, in the market they observed how traditional document management generated failures and a great deal of disorganization, leading to documents being lost or not being updated correctly. They imagined the positive impact of having a tool that would make it possible to manage the documentation of any business digitally, without the need for paper or storage. Then they knew: they had to incorporate this tool into their portfolio of solutions, which they would do hand in hand with a strategic business partner.
After an exhaustive search of the different options of suppliers they could integrate, they found Viafirma. They decided to trust us and, since then, their partners’ operations have experienced a great operational fluidity.
The solution: integration and personalized support
When we ask Argontech’s professionals about their experience having us as a partner for several years, they are clear about it. From the very first moment they felt comfortable with the reception and the service they found met their expectations:
“We found a technological ally, with a quality of personalized attention, with dynamic responses, a marketing and partnership model in line with our expectations. We were given excellent commercial and technical advice from the very first moment, which gave us greater security when choosing a strategic partner”.
In addition, it is worth mentioning how, after the incorporation of our solutions in their service catalog, they trained a technical team specialized in customer implementations. They have also natively incorporated in their Netcontent document manager our native connector to subscribe documents easily, securely and reliably.
Results: customer satisfaction, ease of use and reliability
Since the implementation, the results have not been long in coming. Incorporating Viafirma has been a before and after in their internal processes as well as in the projects for their clients.
One of the most valued aspects has been the ease of adoption of the tool and the continuous support from our team:
“The implementation of the platform is very simple. We have the advice and support of Viafirma’s team, both the commercial and technical teams, with dynamic answers to our concerns”.
Added to this is the satisfaction expressed by their own customers:
“We have with each of the clients that we have implemented Viafirma a very high level of satisfaction since it is a platform of easy adoption and use for the final clients”.
In this way, their experience with us has given Argontech an added value to its services, reinforcing its position as a reference in digital transformation.
Driving business growth with technology
Argontech‘s experience is a clear representation of how a strategic decision can completely transform a company’s operational efficiency. Digitizing not only improves processes, but also allows to respond in an agile way to market demands, improve the end customer experience and provide a differential value.
Do you want to achieve a similar implementation in your organization? In Viafirma we accompany you in every step of the process so that the digital transformation of your company is simple, safe and effective. Contact us today and start generating the change in your organization.