Can I assign the use of my certificate?
At Viafirma we have tools for the management of electronic...
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Frequently Asked Questions (FAQs)
Find answers to the most common questions we are asked, categorized by subject. Find answers about the legality of our products, their operation, integrations or generalities.
How does a certificate get generated on the cloud?
The procedure for requesting a cloud certificate is the same...
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Can I request certificates directly from Viafirma Fortress?
Yes, you can request your certificates without leaving the platform...
Can I request certificates directly from Viafirma Fortress? Read More »
Can I import a certificate into Fortress?
Yes, Viafirma Fortress allows the import in the HSM of...
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Can I delegate the use of my certificate?
One of the great advantages of our certificate management tool...
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¿Can I have more than one certificated?
Yes, the same user may have one or more certificates,...
¿Can I have more than one certificated? Read More »
What does OCSP and CRL mean?
Online Certificate Status Protocol, known as OCSP, is a method...
What does OCSP and CRL mean? Read More »
Do you need to send signature requests to users outside your organisation?
When the document must be signed by an external user,...
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Do you need a signature request to start on a certain date?
Attach a start date to the request:...
Do you need a signature request to start on a certain date? Read More »
Can I activate reminders?
You can activate automatic reminders in the application details!...
Can I activate reminders? Read More »
Can I associate a user to a request without the user being part of the signature flow?
Use internal communication! These users will receive a notification when...
Can I associate a user to a request without the user being part of the signature flow? Read More »
Can I see the documents in the list of applications without having to go into the details?
You can activate this option in the general settings. Show...
Can I add additional information to signature requests in the form of form fields?
Create request metadata and you will be able to...
Can I add additional information to signature requests in the form of form fields? Read More »
Can I customize the text of the system emails?
You can do it from the “Notifications” menu. You can...
Can I customize the text of the system emails? Read More »
Could you sign my signature requests without my presence?
Create unattended signature users and associate them with the digital...
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Can I create my own search filters?
Need a quick way to search for applications? Create...
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Can I leave saved signature streams?
If you are a user with drafting permissions and your...
Can I leave saved signature streams? Read More »
What are writing templates for?
If you are a user with writing permissions, you...
What are writing templates for? Read More »