Is it possible to eSign a document without using digital certificates?
Yes. You are able to eSign a document using biometric...
Is it possible to eSign a document without using digital certificates? Read More »
Frequently Asked Questions (FAQs)
Find answers to the most common questions we are asked, categorized by subject. Find answers about the legality of our products, their operation, integrations or generalities.
Connect Viafirma to Zapier
Zapier lets you connect Viafirma to 2,000+ other web services....
Connect Viafirma to Zapier Read More »
When opening a signed PDF document, Adobe Acrobat Reader prompts ”At least one signature has problems”What does it mean? How can I fix it?
When we open a signed PDF, Adobe displays an error...
Web signature module
The web signature module has been designed to facilitate...
Web signature module Read More »
Policy configuration for API integrations
Policies are understood as the set of signatures, evidences...
Policy configuration for API integrations Read More »
Is it possible to customize the images used for each evidence?
For each of the evidences that we collect in our...
Is it possible to customize the images used for each evidence? Read More »
Which certificate has been used to sign the Viafirma Applet or JNLP?
To check the certificate used to sign Viafirma’s Applet...
Which certificate has been used to sign the Viafirma Applet or JNLP? Read More »
Viafirma Fortress: Solution to browser extension not activated
For the correct functioning of Viafirma Fortress Desktop from the...
Viafirma Fortress: Solution to browser extension not activated Read More »
Sergas – Galician Health System
To resolve any doubts, questions or incidents regarding the use...
Sergas – Galician Health System Read More »
Is it possible to configure the expiration date of a signature request in Viafirma Documents?
Yes, the expiration date of a signature request in Viafirma...
Mobile ID – Barcelona City Council
If you have any doubts about how to access...
Mobile ID – Barcelona City Council Read More »
How do I indicate the positioning in the document of an evidence in Viafirma Documents?
The easiest and most intuitive way to position the evidences...
How do I indicate the positioning in the document of an evidence in Viafirma Documents? Read More »
What is an authentication factor?
This is a method to confirm a user’s identity using...
What is an authentication factor? Read More »
How to send documents stored in Dropbox as direct download links?
In order to send documents via Dropbox without appearing the...
How to send documents stored in Dropbox as direct download links? Read More »
Does the added evidence of signature change the PDF content?
The evidence of signature, also known as stamper, seal, SVC...
Does the added evidence of signature change the PDF content? Read More »
FUNDAE Signature and authentication (Fundación Estatal para la Formación en el Empleo)
For any type of incident, we must contact the support...
FUNDAE Signature and authentication (Fundación Estatal para la Formación en el Empleo) Read More »
I can’t run Viafirma Java Desktop on Mac
If you have problems to run Viafirma Java Desktop on...
I can’t run Viafirma Java Desktop on Mac Read More »
Viafirma Documents – Basic questions for developers
How are the calls between Front-end and Back-end (REST, SOAP…)?...
Viafirma Documents – Basic questions for developers Read More »