Can I customize the signature stamp?
If you are a user with write permissions and the...
Frequently Asked Questions (FAQs)
Find answers to the most common questions we are asked, categorized by subject. Find answers about the legality of our products, their operation, integrations or generalities.
What can I do in the event of a signature repudiation?
In the event of a signature repudiation, it is important...
What can I do in the event of a signature repudiation? Read More »
Are you a qualified and trusted service provider?
Viafirma is recognized as a Qualified Trust Service Provider by...
Are you a qualified and trusted service provider? Read More »
In case the signature is captured on a Tablet, is the system compatible with any type of tablet available on the market?
Viafirma is supported by most modern iOS and Android devices,...
Is remote biometric signature possible?
Viafirma provides various options for signing documents, including the capture...
Is it possible to send mass mailings of documents to be signed with customized fields?
With Viafirma you can massively send documents to sign with...
Is it possible to send mass mailings of documents to be signed with customized fields? Read More »
Is it possible to send mass mailings of documents to be signed?
With Viafirma you can massively send documents to sign, that...
Is it possible to send mass mailings of documents to be signed? Read More »
Does Viafirma have legal validation in foreign countries?
Viafirma develops its solutions strictly following the international standards in...
Does Viafirma have legal validation in foreign countries? Read More »
Where are Viafirma’s servers located? (RGPD)
Our servers are located in Seville, Spain and Ireland. ...
Does the system provide any custody mechanism for signed documents?
Our electronic signature tool (Viafirma Documents) has custody mechanisms for...
Does the system provide any custody mechanism for signed documents? Read More »
Can the platform and emails be customized with our corporate logo and colors?
All Viafirma solutions are customizable to the corporate image of...
Can the platform and emails be customized with our corporate logo and colors? Read More »
Is it possible to use Viafirma Documents on mobile phones, tablets or office computers?
Our electronic signature tool is a responsive web software, which...
Is it possible to use Viafirma Documents on mobile phones, tablets or office computers? Read More »
Is there any document that proves the validity of the signed document (Audit Trail)?
In Viafirma we have solutions that offer a traceability and...
Is there any document that proves the validity of the signed document (Audit Trail)? Read More »
Is it possible to customize the sender to show our company name?
All Viafirma’s solutions are customizable and adaptable to the corporate...
Is it possible to customize the sender to show our company name? Read More »
Does a customer have to be registered on the platform in order to receive the signature request?
To receive a signature request through Viafirma, the signer does...
Can signers receive the signed document to their email?
Our electronic signature solution offers the option of setting one...
Can signers receive the signed document to their email? Read More »
Are all the functionalities available in any plan?
All the functionalities of our software are available regardless of...
Are all the functionalities available in any plan? Read More »
Is the platform available in languages other than Spanish?
Our electronic signature platform has the following languages available: Spanish,...
Is the platform available in languages other than Spanish? Read More »